Draft — pending final legal details and review. Not yet in effect.
Privacy Policy
Perkly Loyalty ("Perkly") is a Shopify app operated by SoftwareLance [exact legal entity to confirm], [registered address]. This policy explains what data Perkly processes when a merchant installs it, and how.
Data we process
- From the merchant: shop domain, store settings, staff user ID of the person using the app, and the Shopify access token (stored encrypted).
- About the merchant's customers: name, email, phone, birthday if the merchant collects it, order IDs, order and refund amounts, and loyalty activity (points, tier, rewards, referral code).
Why we process it
Only to run the merchant's loyalty program: awarding and reversing points, issuing reward discount codes and store credit, showing balances to signed-in customers, and showing members to the merchant. We do not sell data, show ads, or use customer data for any other purpose.
Where data is stored
Google Cloud (Mumbai, India) and Supabase (Mumbai, India). Data is encrypted in transit and at rest. Daily backups are encrypted and kept for 30 days.
Messages
Perkly does not send email to customers. If a merchant connects a WhatsApp provider, Perkly sends only the loyalty messages the merchant enables, and only to customers who have opted in from their account. Customers can opt out at any time from the same place; the opt-in is off by default.
Retention and deletion
We respond to Shopify's privacy requests: customer data requests are prepared for the merchant; customer erasure requests delete that customer's loyalty data; when a store uninstalls, Shopify's shop erasure request deletes all of that store's data. Backups containing deleted data expire within 30 days. Access logs are kept for 365 days.
Access
Only authorised SoftwareLance staff can access production systems, with multi-factor authentication. Access to customer data in the app is logged.
Your rights
Customers should contact the store they shopped with. Merchants and customers can also contact us at [privacy email].
Changes
We will post changes on this page with a new effective date.